- Introduction
These Terms of Use govern access to and use of the Christchurch Casino website and related digital services operated by Christchurch Casinos Limited. By accessing or using this website, you agree to be bound by these Terms of Use in full. If you do not accept these terms, you must discontinue use of the website immediately.
Christchurch Casinos Limited operates the licensed casino venue located at 30 Victoria Street, Christchurch Central City, Christchurch 8013, New Zealand. These Terms of Use apply to the website and related digital services. They do not constitute a separate agreement governing conduct within the physical venue, which is subject to additional venue-specific rules and applicable New Zealand legislation.
- Legal Framework
Christchurch Casino operates in accordance with the following New Zealand legislation:
- Gambling Act 2003
- Privacy Act 2020
- Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
All users of this website and all patrons of the physical venue are subject to the obligations and protections established under these statutes. Where any provision of these Terms of Use conflicts with applicable legislation, the legislation prevails.
- Access Conditions
3.1 Age Requirement
Entry to the Christchurch Casino premises is strictly limited to persons aged 20 years or older. This requirement applies at all times and without exception. Persons under the age of 20 are not permitted anywhere within the licensed venue.
3.2 Identification
Christchurch Casino reserves the right to request valid photographic identification from any person seeking entry to the venue or wishing to access membership-related services. Acceptable identification must confirm the individual’s date of birth and identity to the satisfaction of venue staff.
3.3 Right of Entry
Christchurch Casino reserves the right to refuse entry to, or remove, any person from the premises in accordance with the Gambling Act 2003 and venue policies. This includes, but is not limited to, persons subject to exclusion orders, persons who are intoxicated, or persons who have breached venue conditions.
- Website Use
4.1 Permitted Use
This website is provided for informational purposes relating to Christchurch Casino services, venue information, membership, and contact facilities. Use of this website is permitted only for lawful purposes and in accordance with these Terms of Use.
4.2 Prohibited Conduct
Users must not:
- Use the website in any manner that violates applicable New Zealand law or regulation
- Attempt to gain unauthorised access to any part of the website or its underlying systems
- Transmit any material that is unlawful, harmful, defamatory, or otherwise objectionable
- Use automated tools, scripts, or bots to access or scrape content from the website without prior written authorisation from Christchurch Casinos Limited
4.3 Intellectual Property
All content published on this website, including text, images, logos, and design elements, is the property of Christchurch Casinos Limited or its licensors. No content may be reproduced, distributed, modified, or used for commercial purposes without prior written consent from Christchurch Casinos Limited or the relevant rights holder.
- Privacy and Data Handling
The Christchurch Casinos Limited Privacy Policy forms part of these Terms of Use to the extent that it applies to online privacy matters. The Privacy Policy governs how personal information is collected, stored, used, and disclosed in connection with use of this website and interactions with Christchurch Casino.
5.1 Collection of Personal Information
Personal information may be collected through:
- Voluntary submission via website contact forms or enquiry pathways
- Players Club membership registration and associated activity
- Interactions with venue staff and gaming operations on the premises
- Automated processes associated with gaming machine use
5.2 Purpose of Collection
Personal information collected by Christchurch Casino is used for the following purposes:
- Administering Players Club membership and associated benefits
- Assessing eligibility for membership tiers and member-exclusive programmes
- Complying with obligations under the Gambling Act 2003, Privacy Act 2020, and AML/CFT Act
- Identifying indicators of potential problem gambling and administering harm minimisation measures
- Maintaining records of incidents and activities that may lead to, or have resulted in, exclusion orders
- Marketing Christchurch Casino products, services, and promotions to members who have not opted out
5.3 Disclosure of Personal Information
Christchurch Casino may disclose personal information in the following circumstances:
- To other licensed New Zealand casinos for the purposes of verification and exclusion order administration under the Gambling Act 2003
- To regulatory authorities and law enforcement agencies where required or authorised by law
- To third-party service providers engaged to support casino operations, subject to appropriate confidentiality obligations
5.4 Facial Recognition
Christchurch Casino monitors repeat visits to ATMs located on its premises as part of its harm minimisation obligations. Where specified indicators of potential problem gambling are triggered, a facial recognition image may be captured for identification purposes. This practice is conducted in accordance with the Privacy Act 2020 and host responsibility obligations.
5.5 Access and Correction Rights
Under the Privacy Act 2020, individuals have the right to request access to personal information held about them by Christchurch Casinos Limited and to request correction of information that is inaccurate, incomplete, or out of date. Requests should be directed to Christchurch Casino using the contact details set out in section 8 of these Terms of Use.
- Players Club Membership Terms
The Players Club is a free loyalty programme available to persons aged 20 years or older. Membership is subject to the Players Club Terms and Conditions, which are published separately and available at the venue and on the website.
Key conditions applicable to Players Club membership include:
- Each individual may hold only one Players Club membership at any one time
- Membership cards, benefits, and offers are for the use of the registered member only and are non-transferable
- Membership requires presentation of valid photographic identification and proof of address at the venue
- Gaming activity data associated with membership may be used to assess eligibility for programme tiers and to identify potential problem gambling indicators
- Christchurch Casino may use membership details for marketing communications unless the member has opted out
- Responsible Gambling and Host Responsibility
Christchurch Casino operates a Host Responsibility Support Centre to assist patrons with concerns relating to problem gambling. The casino maintains procedures for identifying and responding to gambling-related harm in accordance with obligations under the Gambling Act 2003.
Patrons who are concerned about their own gambling behaviour or that of another person are encouraged to contact the Host Responsibility Support Centre directly.
Host Responsibility Support Centre
Phone: 03 371 2421
Email: [email protected]
- Contact Information
For general enquiries relating to these Terms of Use, the website, or Christchurch Casino services, contact details are as follows:
Christchurch Casino
30 Victoria Street
Christchurch Central City
Christchurch 8013
New Zealand
Phone: 03 365 9999
Website: christchurchcasino.co.nz
- Amendments to These Terms
Christchurch Casinos Limited reserves the right to amend these Terms of Use at any time. Updated terms will be published on the website. Continued use of the website following publication of amended terms constitutes acceptance of those amendments. Users are responsible for reviewing these Terms of Use periodically to remain informed of any changes.
- Governing Law
These Terms of Use are governed by the laws of New Zealand. Any dispute arising in connection with these Terms of Use is subject to the exclusive jurisdiction of the courts of New Zealand.